Refund policy

Returns and refunds

Snug & Sorted is a trading name of Kwabena Ababio, a sole trader based in the United Kingdom. This policy applies to orders delivered in the UK.

Changed your mind? You can return unused items in their original packaging within 30 days of delivery. This includes your legal right to cancel an online order within 14 days of receiving it, for any reason.

How to return an item: email kwabemaasare45@gmail.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send items back before contacting us.

Return postage: if you have changed your mind, you pay the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we pay.

Items we cannot take back: for hygiene and safety reasons, moisture absorbers and dehumidifier bags that have been opened or used cannot be returned unless they are faulty.

Refunds: once we receive the item, or proof that you have sent it, we will refund you within 14 days to your original payment method. If you cancel within 14 days of delivery, we also refund the standard delivery charge you paid.

Faulty, damaged or wrong items: tell us as soon as you can, with a photo if possible. We will offer a replacement or a refund. Nothing in this policy affects your rights under the Consumer Rights Act 2015.

Questions: email kwabemaasare45@gmail.com.